Foreign Investors Council
47, Gospodar Jevremova Street, IV Floor, 11000 Belgrade, Serbia
Phone: +381 11 3281 958, 3281 965
e-mail: office@fic.org.rs

Member News

A1 Serbia starts from you

As of April 7, Vip mobile has executed its previously announced rebranding and now appears under the A1 brand, which is strongly established in the CEE region. A1 will provide users with a unique digital experience by offering convincing services and solutions for life, work and entertainment in the digital age. This step is part of the broader strategy of the A1 Telekom Austria Group, a leader in digital services and communication solutions in the CEE region, to underpin its strong position in the European market by operating under one single brand across its footprint.

As part of a large multinational Group, A1 Serbia will offer customers well-proven products and services from other markets. As of today, the mobile phones portfolio is richer for two new models – A1 Alpha 20 and A1 Aplha 20+, which are evaluated in other A1 markets through an excellent price-quality ratio. All existing and new users can enjoy a free usage of add ons of their choice every month until the end of 2021, which they can activate  through the My A1 app.

The the company also announced significant improvements in network infrastructure, expansion of 4G network capacity and even greater improvement of data services. Additional infrastructural expansions are planned throughout the country, especially in the area of Belgrade and Vojvodina, which will improve the user experience to as much as 70 percent of the network.

“Digital technology offers fascinating new possibilities, enriches our daily life, but makes it more complex as well. As A1 Serbia, we will continue to be a responsible and reliable partner to our customers and offer them the best technological solutions, a strong and stable infrastructure that can support the growing data consumption, as well as advanced user experience at all levels. We want to empower people’s digital lives, enabling them to care for their loved ones, develop their business nurture businesses and make positive changes in the society they are a part of ” stated Dejan Turk, CEO of A1 Serbia and A1 Slovenia.

‘We are proud that A1 Serbia has now completed the A1 brand family – kudos to the local A1 team for the successful rebranding during such challenging times. This is a special moment for both A1 Telekom Austria Group and Serbia. As of today, we are officially operating under one consistent, powerful brand in all our seven core markets. The A1 brand is perceived as preferable and particularly trustworthy partner in unleashing the full potential of digitalization for businesses, consumers, and the public sector. With our continuous investments in digital infrastructure, we are building the foundation for future economic growth and prosperity in the region. In addition, the A1 brand is explicitly linked to our commitment to actively assume ecological and social responsibility and to be a central driver of a sustainable digital transformation in Serbia and the entire A1 Group footprint.’ said Thomas Arnoldner, CEO of A1 Telekom Austria Group.

‘Our operations in Serbia have undergone dynamic development in recent years. I´m happy that as of today, they also represent the final step in the successful execution of our Group-wide one-brand strategy journey, which we initiated in late 2017. Started in 2007 as the country’s largest greenfield investment, the company as A1 Serbia will offer an even more compelling digital customer experience by providing convincing services and solutions for life, work and entertainment in the digital age. Our common brand A1 is much more than just a logo – it covers all the crucial aspects of digitalization.’ added Alejandro Plater, COO of the A1 Telekom Austria Group.

As announced, A1 Serbia will make a big step forward in the field of integrated business solutions and digital platforms in all business segments – from smart home solutions and games to M2M, cloud and cyber security solutions for business users.

The company will continue to actively develop and launch projects dedicated to people and society as a whole, contributing to the overall development of local communities and the preservation of the environment.

Changing the name of the company in no way affects the existing contracts of users and business partners.

 

A1 Serbia

A1 Serbia is a member of the International Telekom Austria Group and a mobile operator which strives to improve the telecommunications market, creating the best possible user experience in the new digital era. Nearly 1,500 employees are dedicated to creating innovative solutions and services, enabling 2.4 million users to choose and make the best use of the opportunities offered by digitalization, in accordance with their needs.

A1 Telekom Austria Group is a leader in digital services and communication solutions in the region of Southeast Europe, which provides services to about 25 million users in seven countries and employs close to 18,000 people. The group is a European unit of América Móvil, one of the world’s largest telecommunications service providers.

For further information please visit www.a1.rs and www.A1.group

BELGRADE NIKOLA TESLA AIRPORT RECEIVES 2020 AIRPORT SERVICE QUALITY (ASQ) AWARDS FROM ACI

Belgrade, March 1, 2021 – Belgrade Nikola Tesla Airport – operated by VINCI Airports – has been recognized by Airports Council International (ACI) in the 2020 Airport Service Quality (ASQ) Award program as the best airport in Europe in two categories: one of the Best Airport by Size and Region (5 to 15 million passengers per year) and Best hygiene measures by Region (Europe). The Hygiene award is a new award and the airport was recognised along with several other European airports in this new category (link).

Belgrade airport is one of the seven airports from VINCI Airports network that were recognized by their customers for their exceptional experience in 2020 and were awarded by the Airport Service Quality (ASQ) program. The latest is the world’s leading airport passenger satisfaction benchmark, representing their voice worldwide, with close to 400 airports participating across 95 countries. These awards represent the highest possible accolades for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improve passenger experience.

”Despite the challenges posed by the pandemic, Airport Nikola Tesla has managed to collect two quartile ASQ surveys from our customers. These awards confirm our commitment to listening to our customers and maintaining quality service and safe operations especially during these trying circumstances. Improving airport and service experience will remain our focus for our passengers and all airport customers.” said Belgrade Airport CEO Francois Berisot.

Safety and passenger experience are indeed at the heart of Belgrade airport’s commitment, which benefits from VINCI Airports’ global network and expertise in keeping up to the highest international standards, as well as dedicated, hardworking and highly adaptable local teams.

As such, Belgrade Airport was recently awarded by ACI on health and environmental issues with the Airport Health Accreditation (AHA) and the first level of the Airport Carbon Accreditation (ACA). Additionally, Belgrade Airport has successfully completed the recertification process in accordance with ISO 9001: 2015 – Quality Management System and ISO 14001:2015 – Environmental Management System, and has, for the first time, been certified according to ISO 45001: 2018 – Occupational Health and Safety Management System, thus recognizing the commitment to the high level of quality services, continuous improvement of environmental protection and dedication to providing a safe and efficient working environment.

About VINCI Airports
VINCI Airports, the leading private airport operator in the world, manages 45 airports in 12 countries in Europe, Asia and the Americas. We harness our expertise as a comprehensive integrator to develop, finance, build and operate airports, while leveraging our investment capability and expertise in optimising operational performance, modernising infrastructure and driving environmental transition. VINCI Airports became the first airport operator to start rolling out an international environmental strategy, in 2016, with a view to achieving net zero emissions throughout its network by 2050.

More information:
www.vinci-airports.com
@VINCIAirports
https://www.linkedin.com/company/vinci-airports/

Bojan Mijailović – the new President of the Executive Board at Sava osiguranje

Bojan Mijailović has been appointed as the President of the Executive Board of Sava osiguranje starting from 1st January 2021.

He has acquired vast experience in the financial sector, in management positions in insurance companies, the banking sector, as well as the National Bank of Serbia. During the previous executive term, he managed the Sava životno osiguranje that has achieved significant growth in the insurance market, improved its business operations and gained recognition due to its digital and innovative services offered to the existing and new clients.

Bojan Mijailović graduated from the Faculty of Mathematics, he is married and has three children.

CRH in Serbia is changing its name to Moravacem

 

Popovac, April 5, 2021 – The company CRH in Serbia, based in Popovac, changed its name and logo. The new name is Moravacem, and it will be officially valid from April 5.

With a new name and brand, the company remains a member of CRH Group, the leading building material business in the world.

Choosing the name Moravacem speaks of our respect for domestic values, laws, business ethics, but also educated, professional and diligent people from Serbia.

We are proud of our roots and the history of the Popovac cement plant for more than 100 years. We value our past and accept it as a solid foundation for building a great future.

On the other hand, CRH is the name of our parent company, headquartered in Ireland. We will take the opportunity to be part of a very successful global family to share our knowledge, innovations, experiences and good practices with it.

By changing the company name and logo, we do not change our top priorities: providing exceptional products and services to our customers, providing great career opportunities for our people, providing the highest standards of responsible health, safety and environmental protection, and making a positive contribution to our local communities.

Also, changing the name and logo of the company does not change our cooperation with key partners, as well as the business that continues to take place on a regular basis.

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About CRH:

CRH is a leading international group in the field of construction materials, employing close to 80,000 people at over 3,000 operating locations in 31 countries around the world. With a market capitalization of EUR 26.8 billion (2018), CRH is the largest company in the building materials industry in North America and second in the world. The Group has a leading position in Europe, as well as an established strategic position in emerging markets in Asia and South America.

CRH is committed to improving living space through the delivery of premium materials and products for the construction and maintenance of infrastructure, residential and commercial projects. CRH is on the Fortune 500 list and is a constituent member of the FTSE 100 index and ISEQ 20.

About Moravacem:

Moravacem cement plant is located in central Serbia, in the village of Popovac, near Paracin, 160 km south of Belgrade. The annual capacity of the cement plant is 1,350,000 tons of cement and binders.

With three concrete factories near Belgrade, in Krnjača, Dobanovci and Zemun, Moravacem is also present on the ready-mixed concrete market.

A special sector in our company has many years of experience in the treatment and production of alternative fuels from sorted municipal waste, and our experts offer solutions for environmental protection in the petrochemical industry and the tire industry.

Moravacem has been an active member of several business associations in Serbia for many years, the most important of which are: Foreign Investors Council (FIC), National Alliance for Local Economic Development (NALED), Cement Industry of Serbia (CIS), Forum for Responsible Business.

The company is very active in the areas of socially responsible business and sustainable development. She is the winner of many local and regional awards, but also the most important national CSR award “Virtus”, in 2007, 2011, 2019.

You can find more details about the company, management and our activities on our website: www.moravacem.rs

eŽIVOT declared best Disrupt project in Financial Sector category, Innovation subcategory

The Disrupt contest prizes were awarded online for the best projects that marked the year 2020.

Sava životno osiguranje was declared as the winner in the Financial Sector category, Innovation subcategory, for the eŽIVOT (eLIFE) project.

Sava životno osiguranje is the first insurer on the Serbian market to supplement the traditional life insurance contracting with the online life insurance contracting service with own video identification – eŽIVOT. Using this new service is very simple. After the client’s conversation with the life insurance advisor, the client receives an offer by e-mail, created in accordance with his/her needs and an SMS code for secure access and advanced electronic signing of documents. In the eŽIVOT process, this is followed by video identification which is intended to verify and confirm the identity of the insured during online life insurance contracting.

The Disrupt contest gathered 60 top-quality works from companies, agencies and associations which excelled in the field of Disrupt Innovation or Disrupt Communication and, during an extremely difficult 2020, managed to succeed through their activities and contribute to social progress. The awards ceremony was organized on April 1 in an online format.

The following were awarded in the Disrupt Innovation category: Donesi for the Uvek u pravom trenutku project, Coca Cola HBC Srbija for HoReCa zajednica, Lasaffre for ePekar, Preventer for Klub književnika, Delta Motors for MINIxŠkrabac, Galenika and Chapter4 for Zdravo dvadesete, Direct Media for Direct Neuro, Sava životno osiguranje for eŽivot, Banca Intesa for It’s time for sharing time, Mokrogorska škola menadžmenta for MEMBA 2.0, VIP mobile and Executive Group for VIP virtuelna prodavnica.

The following were awarded in the Disrupt Communication category: Mercator-S for the IDEA karavan project, Atlantic Grand and Luna TBWA for Hajde da imamo vremena, SuperDot for Wine trekkers, Galerija Matice srpske for Izvanredno u vanrednom, Propulsion i AstraZeneca for Pokret Kiseonik, Hemofarm for Sa nama život pobeđuje, M2Communications and NVO Astra for Paralelna stvarnost – surova realnost, Balkan Tube Space for Balkan Top Star, Banca Intesa for Čajanka četvrtkom u 17h, New Moment New Ideas and Visa for She’s next, GourmAna for Druženje sa GourmAnom, Levi 9 for Interne komunikacije.

Special prizes – Disrupt Brutal were awarded to Koncern Bambi for the Plazma rituali project, Disrupt Influence was awarded to Atlantic Grand and Popular Communications for InstaGrand #SamoUživaj, while Disrupt Star was awarded to Mercator-S for IDEA karavan.

An expert jury composed of top professionals from various fields decided on the winners.

“The Disrupt contest involved 60 works of companies which in 2020 managed to recognize the chance for improvement and implement projects that were Disrupt in terms of innovation or communication. All winners absolutely deserve their titles”, said Mila Zavođa, director of the ADAM studio agency, which organizes this contest.

Financial Magazine “EMEA Finance“ Awards Raiffeisen Banka the Title “Best Bank in Serbia“

Raiffeisen banka has been awarded the title “Best Bank in Serbia“ for the fourth year in a row at the annual competition “European Banking Awards“, organized by renowned British financial magazine “EMEA Finance“.

Apart from this title, the Raiffeisen Banking Group was awarded a total of 23 awards for all the markets where it operates, including “Best Bank“, “Best Foreign Bank“, as well as “Best Investment Bank“ titles.

 

Awards from globally renowned financial magazines are proof that the quality of our business has been recognized beyond the borders of our market. In 2019, we realized excellent business results and improved our service significantly by introducing some of the most innovative banking technology solutions. This award is especially important because it comes at a moment when not only our economy, but also the whole world is facing an unprecedented challenge, a virus pandemic. This award will give us further motivation and strength to continue investing into the digitalization of our services, so that we continue to be a reliable partner for our clients – entrepreneurs and citizens of Serbia – in these changed circumstances“, Zoran Petrović, CEO of Raiffeisen banka, stated on this occasion. 

 

In the process of choosing the best banks, the magazine’s jury of specialists took the following basic criteria into account: the bank’s market share, growth in the share of certain products in the market, the bank’s profitability, quality and offer innovation, as well as the business strategy quality.

 

“EMEA Finance“ is a British financial magazine which covers the dynamic financial markets of Europe, the Middle East and Africa in its expert analyses.  

 

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Raiffeisen banka a.d. Beograd is a member of Raiffeisen Bank International, one of the leading banking groups in CEE. It began its business activities in Serbia in 2001 and is now developing its activities in three segments: retail banking, corporate banking, treasury and investment banking.

For additional information, please contact the Marketing & PR Department of Raiffeisen banka at phone No. 011/2207-306.

Fitek Serbia is officially rebranded to Unifiedpost Group

The leader in financial automation processes, known in particular for developing platform solutions for electronic documents, has rebranded to Unifiedpost Group as of December 2020.

Unifiedpost Group develops cloud-based services that streamline the group’s customers’ administrative and financial processes by delivering simple and smart digital solutions. It is a major industry player, with branches in 15 European countries. The company has a clear growth strategy and therefore went public in September 2020 on the Euronext stock exchange in Brussels.

Fitek Group operates particularly in the regions of the Baltics, and central and eastern Europe. It became part of Unifiedpost Group in April 2019, and the acquisition allowed the Belgian company to gain a presence in another 8 markets it had not previously served.

“Joining forces with such an established company in 2019 allowed us to provide better services, streamline our clients’ business communication opportunities and further expand their document digitisation experience by introducing simpler administrative and financial processes,” says Mirko Golijanin, CEO at Unifiedpost Serbia. “The integration is completed by rebranding the company to Unifiedpost Group effective from  December 2020. Operating under one singular company name allows us to gain more credibility and recognizability on a global level.”

Fitek Serbia rebranding is further proof of the successful growth of Unifiedpost Group in recent years. Between 2017 and 2019, the company nearly tripled its revenue, to EUR 69 million. With its sustainable business model and remaining an independent, public company, the company continues its growth trend. In 2019, Unifiedpost Group processed more than 350 million documents, and reached more than 400,000 SME’s and over 250 corporate clients.

Its further growth is fostered by a thriving fintech market and a growing demand for digitisation especially at SMEs , as well as the introduction of standardised electronic invoices at both national and pan-European levels.

For Crédit Agricole Srbija support of domestic economy is priority

Crédit Agricole Serbia has once again confirmed its role as a secure and stable partner by supporting Serbian companies in driving the country’s growth at a time when society as a whole needs it most. The best proof of that is the growth of 18% in the financing of the real economy.

„The cornerstone of our business approach is acting every day in the interest of our customers and society. In line with that, being part of the solid Crédit Agricole Group that operates in 52 countries worldwide with A+ credit rating has allowed us to continue investing in the productivity of our country even in difficult moments such as those experienced. We listened to the needs of domestic companies, were there for them when they needed, invested funds and experience in their development and the best proof of that is a rise of 18% in loans, 52% in deposits and above all, enviable level of customer satisfaction“ said Jelena Pavlović, Head of Corporate Banking at Crédit Agricole Bank.

Generator The Game Changer Final Event

Grand finale of the Generator The Game Changer Final Event will be held on Oct 14, 2020 at 18:00 hrs via Zoom application.

If interested to join the event, please register via this link: https://us02web.zoom.us/webinar/register/WN_vO-k7K6tQbWYFTXsrARnSg.

Good results of the Sava Insurance Group and its members in Serbia in 2020

According to unaudited results, the Sava Insurance Group generated EUR 674.9 million in operating revenues in 2020, which represents growth by 15.5% in comparison to the previous year, despite a significant increase in the risk of potential additional adverse effects of the pandemic on the Group’s operations. Net profit amounts to EUR 56.4 million, which is an increase by 12.3% in comparison to the previous year and is higher than planned. This increase in the outcome of good results in the life and non-life insurance segments, but also due to higher receivables in the reinsurance segment on the international market.

In 2020, the Group generated EUR 679.7 million in gross premiums, which is an increase by 13.6% in comparison to the previous year.

Gross claims paid in the Slovenian non-life segment decreased significantly, primarily in car insurance, which is a reflection of the lower frequency of claims. On the other hand, there were more claims and significantly higher losses in the reinsurance segment, many of which related to the Covid-19 pandemic.

Although 2020 was full of surprises and changes due to the pandemic, the members of the Sava Insurance Group in Serbia managed to quickly adapt to the newly emerging situation and achieve good results.

In 2020, Sava životno osiguranje achieved premiums 30.9% higher than in 2019. Investment income in 2020 was 20.6% higher than planned.

Sava neživotno osiguranje exceeded the 2020 invoiced premium plan by 4.9%. Gross premium per employee increased by 20.8% in comparison to the amount planned for 2020.

In 2020, Sava Insurance Group enhanced its projects for the development of digital solutions in order to provide its clients with faster and easier access to its services and paid special attention to investment opportunities in projects focused on the environment and sustainability.

Kind regards,

Sava osiguranje