Member News

Euromoney: Raiffeisen Best Bank for Digital Solutions in Serbia

The renowned global financial magazine “Euromoney“ awarded Raiffeisen the title “The Best Bank for Digital Solutions in Serbia“ in 2023. The title is awarded as part of Euromoney’s “Awards of Excellence“ programme, which identifies the best banks that have set themselves apart by a range of key banking activities in the preceding year.

Zoran Petrović, Chairman of the Managing Board of Raiffeisen banka, stated that he was proud of each award, but that each one also signified an additional level of responsibility.

“This is especially true for international awards for digital and innovative solutions“, Zoran Petrović stated.

To be the first, he stressed, also means the obligation to raise the standards constantly.

“Digitalization is not a goal in itself, but the intersection of creativity, innovation and our clients’ needs. Technology is an extraordinary instrument which enables us to simplify processes and make life easier for our users. Being a pioneer means working incessantly on improving services and providing a superior user experience, but also investing into the most contemporary banking solutions“, Petrović pointed out.

The title is awarded as part of Euromoney’s “Awards for Excellence“ programme, which identifies the best banks that have set themselves apart by a range of key banking activities in the past twelve months.

“Euromoney“ is one of the leading monthlies focusing on banking, finance and capital markets. It was established in 1969 and with its “Awards for Excellence“, which started back in 1992, this magazine has been awarding financial institutions which have realized the best business results in their markets, as well as the leading banks in more than 100 countries.

Beginning August, the global financial magazine “Global Finance“ awarded Raiffeisen banka the title “The Best Digital Consumer Bank in Serbia for 2023“.

This year for the first time, Raiffeisen banka has also been awarded two titles in sub-categories of this contest – “The Best Consumer User Experience (UX) Design in Serbia“, as well as “The Best Consumer Mobile Banking App in Serbia“.

eŽIVOT declared best Disrupt project in Financial Sector category, Innovation subcategory

The Disrupt contest prizes were awarded online for the best projects that marked the year 2020.

Sava životno osiguranje was declared as the winner in the Financial Sector category, Innovation subcategory, for the eŽIVOT (eLIFE) project.

Sava životno osiguranje is the first insurer on the Serbian market to supplement the traditional life insurance contracting with the online life insurance contracting service with own video identification – eŽIVOT. Using this new service is very simple. After the client’s conversation with the life insurance advisor, the client receives an offer by e-mail, created in accordance with his/her needs and an SMS code for secure access and advanced electronic signing of documents. In the eŽIVOT process, this is followed by video identification which is intended to verify and confirm the identity of the insured during online life insurance contracting.

The Disrupt contest gathered 60 top-quality works from companies, agencies and associations which excelled in the field of Disrupt Innovation or Disrupt Communication and, during an extremely difficult 2020, managed to succeed through their activities and contribute to social progress. The awards ceremony was organized on April 1 in an online format.

The following were awarded in the Disrupt Innovation category: Donesi for the Uvek u pravom trenutku project, Coca Cola HBC Srbija for HoReCa zajednica, Lasaffre for ePekar, Preventer for Klub književnika, Delta Motors for MINIxŠkrabac, Galenika and Chapter4 for Zdravo dvadesete, Direct Media for Direct Neuro, Sava životno osiguranje for eŽivot, Banca Intesa for It’s time for sharing time, Mokrogorska škola menadžmenta for MEMBA 2.0, VIP mobile and Executive Group for VIP virtuelna prodavnica.

The following were awarded in the Disrupt Communication category: Mercator-S for the IDEA karavan project, Atlantic Grand and Luna TBWA for Hajde da imamo vremena, SuperDot for Wine trekkers, Galerija Matice srpske for Izvanredno u vanrednom, Propulsion i AstraZeneca for Pokret Kiseonik, Hemofarm for Sa nama život pobeđuje, M2Communications and NVO Astra for Paralelna stvarnost – surova realnost, Balkan Tube Space for Balkan Top Star, Banca Intesa for Čajanka četvrtkom u 17h, New Moment New Ideas and Visa for She’s next, GourmAna for Druženje sa GourmAnom, Levi 9 for Interne komunikacije.

Special prizes – Disrupt Brutal were awarded to Koncern Bambi for the Plazma rituali project, Disrupt Influence was awarded to Atlantic Grand and Popular Communications for InstaGrand #SamoUživaj, while Disrupt Star was awarded to Mercator-S for IDEA karavan.

An expert jury composed of top professionals from various fields decided on the winners.

“The Disrupt contest involved 60 works of companies which in 2020 managed to recognize the chance for improvement and implement projects that were Disrupt in terms of innovation or communication. All winners absolutely deserve their titles”, said Mila Zavođa, director of the ADAM studio agency, which organizes this contest.

Financial Magazine “EMEA Finance“ Awards Raiffeisen Banka the Title “Best Bank in Serbia“

Raiffeisen banka has been awarded the title “Best Bank in Serbia“ for the fourth year in a row at the annual competition “European Banking Awards“, organized by renowned British financial magazine “EMEA Finance“.

Apart from this title, the Raiffeisen Banking Group was awarded a total of 23 awards for all the markets where it operates, including “Best Bank“, “Best Foreign Bank“, as well as “Best Investment Bank“ titles.

“Awards from globally renowned financial magazines are proof that the quality of our business has been recognized beyond the borders of our market. In 2019, we realized excellent business results and improved our service significantly by introducing some of the most innovative banking technology solutions. This award is especially important because it comes at a moment when not only our economy, but also the whole world is facing an unprecedented challenge, a virus pandemic. This award will give us further motivation and strength to continue investing into the digitalization of our services, so that we continue to be a reliable partner for our clients – entrepreneurs and citizens of Serbia – in these changed circumstances“, Zoran Petrović, CEO of Raiffeisen banka, stated on this occasion. 

In the process of choosing the best banks, the magazine’s jury of specialists took the following basic criteria into account: the bank’s market share, growth in the share of certain products in the market, the bank’s profitability, quality and offer innovation, as well as the business strategy quality.

“EMEA Finance“ is a British financial magazine which covers the dynamic financial markets of Europe, the Middle East and Africa in its expert analyses.  

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Raiffeisen banka a.d. Beograd is a member of Raiffeisen Bank International, one of the leading banking groups in CEE. It began its business activities in Serbia in 2001 and is now developing its activities in three segments: retail banking, corporate banking, treasury and investment banking.

For additional information, please contact the Marketing & PR Department of Raiffeisen banka at phone No. 011/2207-306.

Fitek Serbia is officially rebranded to Unifiedpost Group

The leader in financial automation processes, known in particular for developing platform solutions for electronic documents, has rebranded to Unifiedpost Group as of December 2020.

Unifiedpost Group develops cloud-based services that streamline the group’s customers’ administrative and financial processes by delivering simple and smart digital solutions. It is a major industry player, with branches in 15 European countries. The company has a clear growth strategy and therefore went public in September 2020 on the Euronext stock exchange in Brussels.

Fitek Group operates particularly in the regions of the Baltics, and central and eastern Europe. It became part of Unifiedpost Group in April 2019, and the acquisition allowed the Belgian company to gain a presence in another 8 markets it had not previously served.

“Joining forces with such an established company in 2019 allowed us to provide better services, streamline our clients’ business communication opportunities and further expand their document digitisation experience by introducing simpler administrative and financial processes,” says Mirko Golijanin, CEO at Unifiedpost Serbia. “The integration is completed by rebranding the company to Unifiedpost Group effective from  December 2020. Operating under one singular company name allows us to gain more credibility and recognizability on a global level.”

Fitek Serbia rebranding is further proof of the successful growth of Unifiedpost Group in recent years. Between 2017 and 2019, the company nearly tripled its revenue, to EUR 69 million. With its sustainable business model and remaining an independent, public company, the company continues its growth trend. In 2019, Unifiedpost Group processed more than 350 million documents, and reached more than 400,000 SME’s and over 250 corporate clients.

Its further growth is fostered by a thriving fintech market and a growing demand for digitisation especially at SMEs , as well as the introduction of standardised electronic invoices at both national and pan-European levels.

For Crédit Agricole Srbija support of domestic economy is priority

Crédit Agricole Serbia has once again confirmed its role as a secure and stable partner by supporting Serbian companies in driving the country’s growth at a time when society as a whole needs it most. The best proof of that is the growth of 18% in the financing of the real economy.

„The cornerstone of our business approach is acting every day in the interest of our customers and society. In line with that, being part of the solid Crédit Agricole Group that operates in 52 countries worldwide with A+ credit rating has allowed us to continue investing in the productivity of our country even in difficult moments such as those experienced. We listened to the needs of domestic companies, were there for them when they needed, invested funds and experience in their development and the best proof of that is a rise of 18% in loans, 52% in deposits and above all, enviable level of customer satisfaction“ said Jelena Pavlović, Head of Corporate Banking at Crédit Agricole Bank.

Generator The Game Changer Final Event

Grand finale of the Generator The Game Changer Final Event will be held on Oct 14, 2020 at 18:00 hrs via Zoom application.

If interested to join the event, please register via this link: https://us02web.zoom.us/webinar/register/WN_vO-k7K6tQbWYFTXsrARnSg.

Good results of the Sava Insurance Group and its members in Serbia in 2020

According to unaudited results, the Sava Insurance Group generated EUR 674.9 million in operating revenues in 2020, which represents growth by 15.5% in comparison to the previous year, despite a significant increase in the risk of potential additional adverse effects of the pandemic on the Group’s operations. Net profit amounts to EUR 56.4 million, which is an increase by 12.3% in comparison to the previous year and is higher than planned. This increase in the outcome of good results in the life and non-life insurance segments, but also due to higher receivables in the reinsurance segment on the international market.

In 2020, the Group generated EUR 679.7 million in gross premiums, which is an increase by 13.6% in comparison to the previous year.

Gross claims paid in the Slovenian non-life segment decreased significantly, primarily in car insurance, which is a reflection of the lower frequency of claims. On the other hand, there were more claims and significantly higher losses in the reinsurance segment, many of which related to the Covid-19 pandemic.

Although 2020 was full of surprises and changes due to the pandemic, the members of the Sava Insurance Group in Serbia managed to quickly adapt to the newly emerging situation and achieve good results.

In 2020, Sava životno osiguranje achieved premiums 30.9% higher than in 2019. Investment income in 2020 was 20.6% higher than planned.

Sava neživotno osiguranje exceeded the 2020 invoiced premium plan by 4.9%. Gross premium per employee increased by 20.8% in comparison to the amount planned for 2020.

In 2020, Sava Insurance Group enhanced its projects for the development of digital solutions in order to provide its clients with faster and easier access to its services and paid special attention to investment opportunities in projects focused on the environment and sustainability.

Kind regards,

Sava osiguranje

Gorica Jovovic is an Interim Brand President of Delhaize Serbia

Gorica Jovovic will be appointed interim Brand President of Delhaize Serbia as of January 1, 2024. She will succeed Jan-Willem Dockheer, after three successful years at the helm of the Company. Gorica will report to Jesper Lauridsen, COO AD of the Central Southern Europe (CSE) region.

Gorica currently holds the position of Vice President Buying and Merchandising at Delhaize Serbia. Her appointment to the position of the interim Brand President comes as an outcome of her impressive decade long career in Delhaize Serbia and is a testimony to her exceptional business acumen and sound leadership.

“Gorica’s robust commercial knowledge, coupled with her demonstrated ability to motivate and lead diverse teams, makes us confident that under her leadership our business in Serbia will continue to grow and add sustainable value to our customers, our employees and the local community” said Jesper Lauridsen, COO AD of the Central Southern Europe (CSE) region.

Gorica Jovovic will lead Delhaize Serbia, the largest retail company in the market, member of the Ahold Delhaize group. Delhaize Serbia is employing 13,000 people, operating 520 Maxi, Mega Maxi and Shop&Go stores and Maxi on-line business, and serving more than half a million customers daily. The Company is committed to ensuring high quality shopping experience, providing heathier choices and wide range of local products to its customers.

Hyatt Regency Belgrade invite you to event Blok 21!