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Foreign Investors Council
47, Gospodar Jevremova Street, IV Floor, 11000 Belgrade, Serbia
Phone: +381 11 3281 958, 3281 965
e-mail: office@fic.org.rs

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Members Corner

Triglav osiguranje a.d.o.

Triglav Group is the leading insurance-financial group in Slovenia and in the Adria region and one of the leading groups in South-East Europe.

Company name: Triglav osiguranje a.d.o.

Industry: Financial services

The controlling company, Zavarovalnica Triglav, was established in 1990.  The Group is present in Slovenia, Serbia, Croatia, Montenegro, Bosnia and Herzegowina and North Macedonia and employs more than 5200 employees. Furthermore, it operates in the wider international environment through partnerships with foreign insurance brokerage and agency companies.

Services:  Life and non-life insurance services, coinsurance and reinsurance

Contacts:  Milutina Milankovića 7a, 11070 Novi Beograd; phone:+381 11 3305 117; e-mail:office@triglav.rs; web:  www.triglav.rs; www.triglav.si;

Company team: Ivana Vulić Živković, Director of Marketing and Communications, ivana.vulic@triglav.rs

A word from Dragan Markovic, President of the Executive Board of Triglav osiguranje a.d.o.

  1.        What are the core values of Triglav Osiguranje a.d.o. business philosophy?

The business philosophy of Triglav Osiguranje a.d.o. is coming from our mission: “We build a safer future.” Core values of our business philosophy are responsiveness (we respond immediately and efficiently), simplicity (we are simple and transparent) and reliability (we keep our promises). Business model is based on our client-centric approach. We dynamically develop new ways of doing business as the foundation of our responsible long-term development, sustainable and profitable growth, while at the same time operate safely.

  1.        How do you perceive Triglav Osiguranje a.d.o. strategy for further growth on this market?

As a member of regional market leader insurance group, with tradition of more than 120 years, company has a strong, trustworthy brand, size, economy of scale and economy of scope (capital strength), a comprehensive client portfolio, quality and comprehensive services, a wide range of products/services and developed sales channels (multi-channel availability and communication with clients and a strong own sales network).

A long-term growth of insurance market in Republic of Serbia is expected.  The core insurance business will be profitable in the long run, whilst the average target combined ratio in non-life insurance will be around 95%. The key strategic objectives are: a high degree of automation, optimization and cost-effectiveness of business processes, the digital way of doing business, innovation, exploitation of synergies within the ecosystems, efficient use of data (internal and external) to make the right business decisions, developed multi-matrix organization and business productivity growth. All activities and effects will be systematically assessed in terms of responsibility and sustainable development (the three-level balance: 3P – people, planet, profit).

Clients are in the very center of all activities of the company. Relationship with them are built on trust and efforts are made to achieve their satisfaction and loyalty. The company aims to improve the understanding of its services, raise the insurance coverage of individual clients and increase the number of active clients. Triglav osiguranje a.d.o. is implementing a renewed organisational culture and an increasingly agile and cooperative organisational structure, which allows it to provide responsive, simple and efficient services to both external and internal clients. Engaged employees with adequate competences and digital skills are of key importance for the upgraded and optimised processes of the company, using “state-of-the-art practices” in all areas of operation.

  1.        What is in your view the role of FIC and what are your expectations?

From our point of view, the key role of FIC is networking and cooperating with local regulatory and supervisory authorities to create a business environment more operational, more flexible for the introduction of best foreign practices in the field of insurance services and in the financial sector as a whole.

 

 

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